Scam attempts usually spike during the holiday season, and Utilities United Agains Scams reports that scammers are becoming more aggressive in how they impersonate utility companies. Many employees who work directly with customers or in the field have already seen the impact among customers.
AEP Texas might not bill customers, but as employees and customers, it is important to remind our service areas that scammers can spoof phone numbers and attempt to scam people via text or phone. Our job is to remind them that as infrastructure company, we will never call, email or text them demanding payment.
Scam Awareness Day is also part of International Fraud Awareness Week.