Agradecemos su paciencia.
No matter your situation—moving into an existing home, building a new one, transferring or stopping service—we are here to help you understand your next step. Because Texas is a deregulated market, your Retail Electric Provider (REP) manages your electricity account, billing, and service requests. AEP Texas delivers the power, maintains the poles and wires, and keeps your service reliable.
Below is a simple guide to help you figure out what to do next.
If electricity is already available at your new address, starting service is easy.
If you need power brought to a brand new structure or site, we are here to help. Vea nuestra New Construction page to request new service, meter installation, and construction support.
If you’re leaving one address and starting service at another:
We reconnect service only after we receive authorization from your REP.
If you're moving out and no longer need electricity at your location:
"Recordar Usuario" lo ayuda a iniciar sesión sin tener que memorizar su identificación o buscarla cada vez. Cuando acepta esa opción, completaremos automáticamente su identificación de usuario. Para evitar accesos no autorizados, deberá continuar ingresando su contraseña.
Su código de seguridad es una palabra o frase corta que configura con nuestros representantes de servicio al cliente para brindar protección adicional a su cuenta en línea.
Si olvidó su código de seguridad, llame al 877-373-4858.
Inicie sesión para administrar su cuenta.