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(including Alice, Beeville, Falfurrias, and Refugio)
(including Bay City, Edna, El Campo, Karnes County, Nixon, and Port Lavaca)
(including Raymondville, Port Isabel, San Benito, Los Fresnos and Weslaco)
(including Edinburg, Pharr, and Mission and Rio Grande City)
(including Freer, Hebbronville, Zapata and Falfurrias)
(including Del Rio, Eagle Pass, and Pleasanton)
(including Alpine, Marfa, and McCamey)
(including Childress, Stamford, and Vernon)
For industry and corporate issues, please call AEP’s corporate media relations office at 614.716.1000.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, AEP Texas reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
AEP Texas takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Texas may not be secure.
If you would like to update your personally identifiable information or if you have questions
This policy was last revised on December 13, 2017.
"Remember User ID" helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you'll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 877.373.4858.
Please login to manage your account.