AEP Texas proudly recognizes sixteen outstanding individuals as Medallia Champions during Customer Service Week, honoring their exceptional contributions to customer interactions. These employees were specifically mentioned by name in customer surveys, highlighting the significant impact they made through their service.
Customer Experience Director Matt Gerick emphasized that every interaction, whether over the phone, via email, or in person, provides an opportunity to make customers feel valued. He stated, "The Medallia Champions are employees who have positively influenced customers, earning recognition through their feedback in Medallia surveys."
These champions were celebrated by their supervisors at their respective locations. At AEP Texas, we strive to create positive experiences for customers and our commit to them is exceptional customer service.
Congratulations, AEP Texas Medallia Champions!
- Abel Garcia, Line Crew Leader, Mission
- Armando Morales, Service Crew Leader, Mission
- Cheri Ring, Administrative Asst Sr., Aransas Pass
- Jonathan Flores, Line Mechanic-A, Aransas Pass
- Joshua Cantu, Service Mechanic-A, Harlingen
- Michael Cornell, Service Mechanic-A, Aransas Pass
- Mitch Boyce, Service Mechanic-A, Aransas Pass
- Derrick Kline, Distribution Operations Tech, Corpus Christi
- Jose Sanchez, Line Mechanic-A, Laredo
- Patrick Garcia, Service Mechanic-A, Corpus Christi
- Mike Treviño, Line Mechanic-A, Victoria
- Felicia Avila Salgado, Engineer Sr., San Angelo
- Jason Lambright, Key Account Mgr., San Angelo
- Jeff Helton, Engineer Principal, San Angelo
- Ruben Correa, Contractor
- Ben Cole, Service Mechanic-A, Aransas Pass