The collaborative efforts of Marcos Pedraza, Change Management Specialist Lead; Krystal Hernandez, RGV Customer Design Manager; and Kevin Lozano, Continuous Improvement Lead, have been instrumental in the development of the AEP Texas Customer Notification System. This innovative platform automates the delivery of crucial updates to customers as major project milestones are reached, including notifications for engineering assignments, work scheduling, and construction timeframes. By enhancing customer communications, the system ensures that customers remain informed and engaged throughout the process.

Vice President of Customer Experience Alex Ramirez said "their work will not only improve our customer service but has also set a precedent for innovation within our company." Ramirez announced that the system has been selected for scaling across all AEP companies, highlighting the quality and impact of their contributions.

Patrick Rackley, continuous improvement manager, is proud of what the team was able to accomplish. "The team, fueled by excitement, embraced the challenge of building a system to notify customers of major milestones, proving that what others deemed too difficult was well within their capabilities."